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Ombudsman Program
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As LTC Ombudsmen..
We have 4 specific responsibilities:
To receive, investigate and resolve complaints made by or on behalf of older persons who are residents of LT facilities;
To act as advocates for residents of LTC facilities;
To review, and comment on Legislation, (Federal, State, and Local) affecting the elderly; and
To publicize the existence of the Ombudsman Program.
To find the Ombudsman that serves your area contact: Office of the State Long-Term Care Ombudsman 275 East Main Street, 5C-D Frankfort, KY 40621 1-800-372-2991 or www.chs.state.ky.us/aging or you can email the State Ombudsman at: johnm.sammons@mail.state.ky.us You do not have to provide your name. Ombudsmen will keep the information you give confidential unless you grant permission to share your concerns.
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Long-Term Care Ombudsman are advocates for resident of nursing homes, board and care homes, assisted living facilities and similar adult care facilities. They work to resolve problems of individual resident and to bring about changes at the local, state and national levels to improve care. While most residents receive good care in long-term care facilities, far too many are neglected, and other unfortunate incidents of psychological, physical and other kinds of abuse do occur. Thus, thousands of trained volunteer ombudsman regularly visit long-term care facilities, monitor conditions and care, and provide a voice for those that are unable to speak for themselves.
We serve as professional intermediaries for those who may experience difficulty speaking or acting for themselves. The Ombudsman Program is the agency charged with serving as advocates for persons living in long-term care (LTC) facilities. Through a network of State, regional, district and volunteer ombudsmen, we seek to achieve this resolution through mediation, negotiation, referral to enforcement agencies, and training of caregivers. Senior Services of Northern Kentucky has a golden opportunity for those who qualify. If you are interested in becoming a volunteer resident representative, a volunteer certified ombudsman, a volunteer advisory council member then we have a very unique offer for you. Please contact the Ombudsman Program at 859-491-0522 or send an email to ppangburn@seniorservicesnky.org to find out more about volunteer ombudsman opportunities.|
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1032 Madison Avenue Covington, KY 41011 Phone 859-491-0522 Fax 859-491-4590